If you followed the instruction in the email you were sent (Change the Sort Order by Clicking on Manual Sort Order and change it to File Name) then this is because Hightail sorts the numbers in a bit of an odd way. All the number 1’s are at the top, followed by 2’s, 3’s, etc. So you will see the folders in the following order:

1, 11, 12, 13, 14, 15, 16, 18, 19, 100, 101 and so on followed by 2, 21, 22, 23 to 29 and so on.

The category folders are at the very bottom and if you still can’t find your photos please send us an email.